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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Woo Casino. Please read them carefully before creating an account, depositing funds or participating in any games. By using the website, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules shown for particular products, promotions or services.
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1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of Woo Casino. They apply to your access to the website, your account and your use of any gambling products or related services made available through the website. If you do not agree with these terms, you must not use the website or open an account.
Contents
You are responsible for reading the current version of these terms before using Woo Casino. The operator may update, replace or amend the terms from time to time where permitted by law. Changes may be published on the website or communicated through an appropriate channel. Continuing to use the website after changes take effect may indicate your acceptance of the updated terms.
Additional terms may apply to specific games, payment methods, competitions, promotions or other services. Those terms will form part of this agreement where they are made available to you. If there is an inconsistency between these general terms and a specific product or promotion rule, the specific rule will generally apply to that product or promotion.
Eligibility and lawful use
You must meet the minimum legal age and any other eligibility requirements that apply in your location. You must not use Woo Casino if online gambling is unlawful for you or if you are located in a jurisdiction where access is restricted. It is your responsibility to check and comply with the laws that apply to you.
- Provide accurate, complete and current information when opening or maintaining an account.
- Use the website only for lawful purposes and in accordance with these terms.
- Keep your account details, passwords and authentication information confidential.
- Tell the operator promptly if you suspect unauthorised access or activity.
- Use only payment methods that belong to you or that you are authorised to use.
Woo Casino is intended for personal use. You must not open or control an account for another person, allow another person to use your account, or use an account for commercial, automated or fraudulent purposes. Accounts may be subject to verification before, during or after use.
2. Accounts, verification and prohibited conduct
You may be required to provide information or documents to confirm your identity, age, address, source of funds or other details. This information may be requested to meet legal, regulatory, security, anti-fraud or responsible gambling obligations. The operator may restrict access to an account while checks are being completed.
Information supplied by you must be truthful and must not be misleading. If your details change, you should update them or notify the operator through the available account or support process. Failure to provide requested information may result in account restrictions, delayed processing or closure where permitted by law.
Fair use and account security
You must not interfere with the website, games, software or security systems. You must not use bots, scripts, scraping tools, malware, collusion, abuse of technical errors or any other method intended to gain an improper advantage. You must not attempt to bypass account controls, geographic restrictions, identity checks, deposit limits or other safeguards.
- Fraud, money laundering, terrorist financing or other unlawful activity.
- Chargeback abuse, payment fraud or the use of unauthorised funds.
- Collusion, cheating, manipulation or exploitation of a game or promotion.
- Creating multiple accounts to avoid restrictions or obtain an improper benefit.
- Using offensive, threatening or abusive language towards staff or other users.
- Attempting to disrupt, damage or gain unauthorised access to the website.
Where there are reasonable grounds to suspect a breach of these terms or a legal requirement, the operator may investigate and take appropriate action. This may include refusing a transaction, cancelling participation, suspending or closing an account, withholding an unlawful or improperly obtained benefit, or reporting concerns to relevant authorities where required or permitted.
3. Deposits, withdrawals and games
Available payment methods, processing conditions and any applicable fees will be shown through the website or during the relevant transaction. A deposit must be made using an approved method and may be subject to verification. Funds should not be deposited for purposes other than participating in the services offered through the account.
You should check all transaction details before confirming a deposit or withdrawal. Processing times may vary because of verification, payment providers, banking processes, weekends, public holidays, technical issues or legal and security checks. The operator does not guarantee a particular processing time unless expressly stated in applicable terms.
Withdrawals may be returned through an approved method and may be subject to account, identity and payment checks. The operator may ask you to confirm ownership of a payment method or provide further information before completing a withdrawal. You remain responsible for any taxes, charges or obligations that may apply to you under Australian law or another applicable law.
Game results and technical issues
Games must be played in accordance with the rules displayed for the relevant game. Results recorded by the applicable game or transaction system will generally be treated as final, except where there is a clear error, technical failure, fraud or another circumstance requiring correction. If a game is interrupted, the operator may review the relevant records and apply a fair outcome consistent with the game rules and applicable requirements.
The website may occasionally be unavailable because of maintenance, updates, telecommunications problems or events outside reasonable control. The operator will take reasonable steps to maintain the service but does not promise uninterrupted or error-free access. You should not place a wager unless you are satisfied that the relevant details have been accepted and displayed correctly.
Promotions and bonuses
Any promotion, bonus, reward or special offer is subject to its own terms. These may include eligibility requirements, expiry dates, wagering or play conditions, contribution rules, maximum values and restrictions on games, payment methods or withdrawals. You should read those terms before participating. If promotional terms conflict with these terms, the promotional terms may apply to the relevant offer.
4. Responsible gambling, privacy and ending the account
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. Woo Casino may provide tools and information to help you manage your gambling, such as deposit limits, activity information, time reminders, temporary breaks or self-exclusion. Availability and operation of these tools may depend on the service and applicable requirements.
- Set a budget before you play and avoid chasing losses.
- Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or drugs.
- Do not borrow money or use essential household funds to gamble.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
- Contact the available support service if you want help with limits, a break or self-exclusion.
You may ask for your account to be closed or restricted in accordance with the available responsible gambling process. A closure or self-exclusion request may not be reversible during the requested period. You must not attempt to open or use another account while a restriction or self-exclusion applies.
Privacy and communications
Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. Information may be used to provide services, process transactions, verify identity, prevent fraud, meet legal obligations, manage responsible gambling and communicate with you about your account. You should review the Privacy Policy for further information about collection, use, disclosure and access rights.
You may receive service messages relating to your account, transactions, security, legal requirements or changes to the website. Marketing communications may be managed through the available preferences or unsubscribe options, subject to communications that are necessary to operate or protect your account.
Suspension, closure and liability
You may stop using the website at any time. The operator may suspend, restrict or close an account where required by law, for security reasons, to protect users or the operator, to comply with responsible gambling obligations, or where these terms may have been breached. Any outstanding balance will be dealt with in accordance with applicable law and the circumstances of the account.
Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited under Australian consumer law. To the extent permitted by law, the operator is not responsible for loss caused by your breach of these terms, unauthorised use of your account, events outside reasonable control, or reliance on information that is incomplete or out of date.
These terms are governed by the laws that apply to the relevant service and your use of Woo Casino, subject to any mandatory rights and protections available to you. If you have a question or complaint, use the support or complaints process made available on the website. The operator will review concerns in accordance with its procedures and applicable requirements.
